Privacy Policy

MAVE collects and processes information needed to run the app, support customer accounts, protect the service, and respond to billing or support requests. We aim to keep this explanation readable instead of hiding important details in dense legal text.

By using our services, you agree to the handling described in this policy. If you do not agree, you should stop using the website and app.

We collect information you provide directly and information needed to operate the service safely.

• Account details: name, email address, phone number, profile data, and organization information.
• Contacts data: contact access can be used to help show users already on MAVE and make it easier to start direct or group chats.
• Media and files: photos, videos, documents, receipts, payment slips, and other files you choose to upload for chat and billing workflows.
• Service activity: device data, app usage, approximate location from IP, and logs that help diagnose abuse or failures.
• Support requests: details you share when contacting us about billing, bugs, or account issues.
• Payment-related context: billing metadata and transaction references required for accounting workflows.

• To create and manage your account.
• To support person-to-person chat, group chat, and encrypted communication delivery.
• To deliver chat, team, billing, and support features.
• To process bill requests, payment-slip uploads, approval or decline actions, and pending-payment summaries.
• To protect the service against fraud, abuse, or unauthorized access.
• To improve product reliability, measure feature usage, and support app-store compliance.
• To send service notices, billing updates, or account-related communications.

We do not sell personal data. We may share information only when needed to run the product, meet legal requirements, or support legitimate business operations.

• Service providers: trusted infrastructure, analytics, email, or payment vendors.
• Legal obligations: where required by law or where necessary to protect rights and safety.
• Business transfers: if ownership or assets are transferred as part of a merger, sale, or restructuring.

We retain information only as long as reasonably necessary for the service, legal compliance, support handling, and security monitoring.

• Account data: kept while the account is active and for a limited period after closure where required.
• Support and billing records: retained long enough to resolve disputes, verify transactions, and meet accounting obligations.
• Security logs: retained for operational protection and audit needs.

We use access controls, monitoring, and standard technical safeguards to protect the service.

• Access: request the personal information associated with your account.
• Correction: update inaccurate account details.
• Deletion: request account removal using the delete-account page.
• Restriction or objection: ask questions about how your data is handled and request review where allowed by law.

If you have questions about privacy, billing-related data, or account deletion, contact us using the details below.